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At The Puzzler Club, we want you to be fully satisfied with your purchase. If you are not completely happy with your jigsaw puzzle order, we offer a 30-day return policy, in line with UK consumer protection laws.
To be eligible for a return, your jigsaw puzzle must meet the following conditions:
To initiate a return, please follow these steps:
Upon receiving and inspecting your returned item, we will process your refund within 10 business days. The refund will be issued using the same payment method used for the original purchase.
In the event that you receive a damaged or incorrect jigsaw puzzle, please contact us within 7 days of receiving your order. We will either arrange for a replacement or issue a full refund, including return shipping costs.
Please note that certain items, such as personalized or custom-made jigsaw puzzles, may not be eligible for returns unless they are damaged or defective.
If you have any questions or need further assistance regarding returns or refunds, please contact our customer support team at firstname.lastname@example.org.
This Return and Refund Policy does not affect your statutory rights as a consumer in the United Kingdom. For more information on your consumer rights, please refer to the UK Consumer Rights Act 2015.