Return and Refund Policy

1. Returns and Refunds

At The Puzzler Club, we want you to be fully satisfied with your purchase. If you are not completely happy with your jigsaw puzzle order, we offer a 30-day return policy, in line with UK consumer protection laws.

2. Eligibility for Returns

To be eligible for a return, your jigsaw puzzle must meet the following conditions:

• The item must be in its original packaging, sealed, and in unused condition.
• You must initiate the return process within 30 days of receiving your order.
• You are responsible for the return shipping costs unless the item is damaged or incorrect, in which case, please follow our "Damaged or Incorrect Items" section below.

3. Return Process

To initiate a return, please follow these steps:

1. Contact our customer support team at thepuzzlerclub@gmail.com to request a return authorization.
2. Please provide your order number and the reason for your return.
3. Our team will guide you through the return process and provide you with instructions on where to send the item.

4. Refund Process

Upon receiving and inspecting your returned item, we will process your refund within 10 business days. The refund will be issued using the same payment method used for the original purchase.

5. Damaged or Incorrect Items

In the event that you receive a damaged or incorrect jigsaw puzzle, please contact us within 7 days of receiving your order. We will either arrange for a replacement or issue a full refund, including return shipping costs.

6. Exemptions

Please note that certain items, such as personalized or custom-made jigsaw puzzles, may not be eligible for returns unless they are damaged or defective.

7. Contact Us

If you have any questions or need further assistance regarding returns or refunds, please contact our customer support team at thepuzzlerclub@gmail.com.

8. Your Statutory Rights

This Return and Refund Policy does not affect your statutory rights as a consumer in the United Kingdom. For more information on your consumer rights, please refer to the UK Consumer Rights Act 2015.